Welcome to RCS

We are delighted to be partnering with Nimbus Disability to offer the RCS Digital Access Pass and the national Access Card scheme.

Pass/Card holders are able to:

• Book tickets at a discounted rate of 50%

• View and book wheelchair spaces online

• Book a free essential companion seat where required

What is the RCS Digital Access Pass Scheme?

Designed to streamline the process of communicating your access needs, the RCS Digital Access Pass is a free way of conveying your access requirements with us. This gives you access to discounted tickets, and allows you to book wheelchair spaces and essential companions online. The pass is valid for 3 years.

You also have the option to upgrade to the nationally recognised Access Card (£15 for 3 years), which serves as a recognised proof of your requirements, eliminating the need for repeated explanations at different venues. This recognition is crucial in building a more inclusive environment, as it encourages venues and service providers to be proactive in their accessibility efforts. The card not only supports your individual needs but also contributes to a broader movement towards better accessibility for all.

How do I apply?

The RCS Digital Access Pass scheme is free to join. Applying for the RCS Digital Access Pass is straightforward and quick. Follow the guided process to provide the necessary information, and soon you’ll have a tool that can transform how you navigate various venues and services.

Apply Now

Already have an Access Card?

Excellent. All you have to do now is link your card to your RCS account.

Link Now

What is the difference between an Access Card and an RCS Digital Access Pass?

The Access Card is a universal way of conveying your access requirement with organisations and ticketing systems in the UK and beyond.

Access Cards are £15 for 3 years and can be used at thousands of venues and events. You can view the Access Card directory here https://www.accesscard.online/find-a-provider/

An RCS Digital Access Pass is a free way of conveying your access requirements with us. You still go through the same process, but receive a confirmation email with your Digital Access Pass number but no physical card. It lasts for 3 years and you can always upgrade to a full Access Card at any point.

Why is the process changing and how does this benefit me?

This will enable us to fully understand the access requirements of our customers and provide reasonable adjustments, such as access to certain seating and essential companion tickets.

Nimbus is a Social Enterprise that has received international recognition for operating the Access Card Scheme. Nimbus is run by, and for, disabled people. The system offers greater privacy, as disabled people with access requirements will no longer need to carry supporting documents or explain circumstances to staff. You’ll only need to supply information once to the Nimbus team, who can then issue you with an Access Card or an RCS Digital Access Pass reference number – depending on which route you choose when signing up.

Our commitment to accessibility remains unchanged. Our friendly team is still here to support you if you have any questions or need assistance. For further support, please email boxoffice@rcs.ac.uk, or call on 0141 332 5057 (Text Relay 18002 0141 332 5057).

RCS are proud of our commitment to diversity, inclusivity and widening access, and we value and respect the identity of each individual.

We aim to consistently be a welcoming and inclusive environment.  If there are any improvements you feel we can make please contact us:

audienceoperations@rcs.ac.uk

Phone: 0141 332 5057

or Text Relay Service: 18002 0141 332 5057

Concessions
We offer concession-priced tickets for RCS productions to any customers with additional access requirements.

Access
Dedicated wheelchair spaces are provided in all venues.  See the seating plans for positions.  There is level access from the ground floor of the Royal Conservatoire at the main entrance on Renfrew Street to all levels.  Accessible lift serves all floors.

Box Office: Low access sales point available. Accessible via lift.
Cafe Bar: Medium height service points. Accessible via lift.

Stair-free access is available in all venues:

New Athenaeum Theatre

• Stalls rows K&L: No stairs.
• Stalls rows A-J: Some small steps.  No handrail available.
• 1st and 2nd Circles: 4 to 6 steps to access all rows.  Handrail available.  Accessible via lift.

Stevenson Hall

• Stalls row A: No Stairs. Accessible via lift.
• Stalls rows B-M: Some small steps.  No handrail available. The venue is accessible from front (row A) and rear (row M).  Accessible via lift.
• Balconies: 4 to 6 steps to access all rows.  Handrail available. Accessible via lift.

Ledger Recital Room and AGOS Studio

• Row A: No Stairs. Accessible via lift.
• Rows B onward: Some steps.  Handrail available. Accessible via lift.

Please Note: The AGOS Studio is situated towards the back of the Conservatoire building. There is a short walk from Box Office to the venue.

Chandler Studio Theatre

• Row A: No Stairs.
• Rows B onward: Some steps.  No handrail rail available

Personal Assistants
We are happy to offer an additional complimentary ticket to any customers who require a personal assistant to access the venue.  Please book via the Box Office:

Phone: 0141 332 5057

or Text Relay Service: 18002 0141 332 5057

Parking
Multi-storey parking facilities are available at Cambridge Street, Concert Square and Buchanan Galleries. Fully DDA-compliant facilities are available in the Cambridge Street multi-storey. The charge for use of these facilities is £1 after 6 pm. Dedicated disabled parking spaces are available at the back of the Renfrew Street building and are accessed from Hope Street (there is wheelchair access to the Royal Conservatoire at the Hope Street entrance).

Blue Badge Holders
Renfrew Street has single yellow lines and Hope Street has double yellow lines. As both these streets are main traffic routes there is no parking on either street between 8 am and 6 pm. However, there are Park and Display bays on Renfrew Street and outside of peak times (8 am – 9,15am & 4.15 pm – 6 pm) Blue Badge holders may park in the Pay and Display bays without limit of time or charge.

Toilets
Accessible unisex toilets with emergency call buttons are available on the ground and first floors at Renfrew Street.

BSL Interpreted and Captioned performances
BSL-interpreted and captioned performances are available as advertised.

Induction Loop
All our venues are fitted with an induction loop. Patrons who are hard of hearing and fitted with a hearing aid should use their T-switch.

Assistance Dogs
We welcome guide dogs and hearing dogs. The lift to all floors has a voice announcement.

If you have any queries please get in touch with the Box Office:

boxoffice@rcs.ac.uk

Phone: 0141 332 5057

or Text Relay Service: 18002 0141 332 5057

Virtual Tour
Explore the Royal Conservatoire of Scotland in our 360 virtual tour. You’ll be able to see our rehearsal and practice rooms, professional performance venues, production workshops, editing suite, ballet studios and more.

BSL Users

At RCS, performance is everything. We want the D/deaf community to join us in experiencing our performances and share our passion for the arts.

We offer a mix of signed or captioned shows throughout the year including:

• Ballet
• Contemporary Performance
• Drama
• Musical Theatre
• Opera
• Music

BSL users can get a ticket for these performances at a discounted price of £5.00. Just sign up to the Access Card scheme.

Priceless performances for £5
We have a selection of seats available in the New Athenaeum Theatre and Stevenson Hall which are only £5 for anybody all year round for RCS productions. These seats are limited, so please book early.

Concessions
Concession prices are available for most RCS shows, and generally apply to over 60’s and 26 and under. Please see the Access Card section above for information on Disability discounts. External Promoters may offer different concession options.

Group Bookings
A group booking discount of 20% is available for groups of ten or more. Please contact the Box Office to make a group booking – Not valid on visiting promoter events.

Transaction Fees
We do not charge any transaction fees for RCS productions. A £1.00 charge is made when tickets are posted.  External promoters may charge additional transaction fees. If so, these are detailed in the online event description.

Travelling to RCS

Bus

There are several bus stops close to RCS. Visit First Bus or SPT for timetable and route information.

Train and Subway

Glasgow Central and Glasgow Queen Street are both within 10 mins walking distance of RCS. Visit Scotrail for train information and timetables, or SPT for Subway information.

Parking

There are several multistorey car parks in close proximity to RCS. Cambridge Street car park is next to the RCS building.

Bike

There is a public bike shed directly in front of the RCS building.

A group booking discount of 20% is available on RCS performances for groups of ten or more.  You can also reserve your group booking now, and pay later.

To make a group booking please call the Box Office on 0141 332 5057.

Unfortunately, we can’t offer group booking discounts on visiting performer productions.

The Royal Conservatoire of Scotland has published the following documents to support good data protection practices and to comply with current Data Protection law.

RCS Privacy Notice – Audiences, Alumni, Donors & Visitors

RCS Privacy Notice – Staff & Governors

RCS Privacy Notice – Students & Applicants

RCS Data Protection Policy

You can find information about the changes in data protection law from the Information Commissioner’s Office (ICO).

We take your privacy very seriously. Please contact us if you have any questions: dataprotection@rcs.ac.uk

We have 5 performance venues within the RCS.  Please click on the venue names below to download the seating plans.

AGOS Opera Studio
170 seats – recital and small-scale production performance space

Chandler Studio Theatre
120 seats – black box theatre space

Ledger Recital Room
108 seats – small recital and chamber performance space

New Athenaeum Theatre
346 seats – ‘proscenium arch’ stage performance space

Stevenson Hall
358 seats – concert hall

1.  Once purchased tickets cannot be refunded, except in the event of a cancelled show.
2.  Exchanges may be available for a future show, to a seat of the same value or higher. A £1 fee is charged for exchanges.
3. It may not be possible to admit latecomers, so please aim to arrive at the venue 15 mins prior to the start of the performance.
4. Reservations can be held for three days without payment. Reservations will automatically be released after three days unless payment is received. Tickets reserved less than three days prior to the performance will be automatically released the day before the performance. Reservations cannot be made on the day of a performance.
5. We reserve the right to refuse admission.
6. Please ensure that mobile phones and other devices are switched off during the performance.
7. Filming and photography are not permitted during the performance.
8. Glass, bottles and hot food/drinks are not permitted in the auditoriums.
9. Event content may occasionally change at short notice, or differ from details printed in the performance guide and online.
10. Some events may not be suitable for young children.

smART Pass terms and conditions

In addition to our standard Box Office terms and Conditions:

1. smART Pass is valid for one year from the date of purchase.
2. The smART Pass discount is not valid on external promoter events.
3. Cannot be used in conjunction with any other offers. Where other offers are in place we will use the offer which provides the highest discount.
4. Only valid for transactions made via the RCS Box Office.
5. Discounts apply to RCS tickets only. No discount is offered to RCS courses, teaching or café bar.
6. All events are subject to availability.

Explore the Royal Conservatoire of Scotland in our 360 virtual tour. You’ll be able to see our rehearsal and practice rooms, professional performance venues, production workshops, editing suite, ballet studios and more.