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Short Courses Terms & Conditions

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Your contract with us

Once you have completed your online booking and received your confirmation email or dated payment receipt, you are deemed to have a contract with RCS.

Under The Consumer Rights Act 2015, you have a right to cancel your contract with us within 14 days (known as a cooling off period). Please see our Cancellation and Refunds Policy for more details on this and for details of cancellations and refunds out with the 14 day cooling off period.

Your contract with us means that you will:

Hold that place for the full duration of the course, unless you cancel your booking (see our Cancellation and Refund Policy)
Be responsible for payment for the full course (see section 3)
Be liable for all absences which must be paid for whether the absence is authorised or unauthorised.
Ensure you have the correct permissions to study in the UK i.e, international students should ensure they have the correct visa in place for attending a course.

Short Courses and Junior Conservatoire Privacy Policy

We collect certain information or data about you when you use rcs.ac.uk and when you book a course or make an application using the rcs.ac.uk website.

We collect:

Your email address and all personal application details when you make your application online.
Questions, queries or feedback you leave, including your email address if you contact us.
Your IP address, and details of which version of web browser you used.

This data can be viewed solely by authorised people at the Royal Conservatoire of Scotland to:

Allow you to access RCS services (e.g. courses) and make the necessary financial transactions.
Gather feedback to improve our services, for example our email alerts.
Respond to any feedback or enquiries you send us, if you’ve asked us to.
Send email alerts to users who request them.

Sending information over the internet is generally not completely secure, and we can’t guarantee the security of your data while it’s in transit. Any data you send is at your own risk. We have procedures and security features in place to keep your data secure once we receive it.

We will store your data on secure servers. We have strict controls over how and why your data can be accessed. By submitting your personal data when you enter into a contract with us, you agree to this.

We may pass on your personal information if we have a legal obligation to do so, or if we have to enforce or apply our terms and conditions and other agreements relating to your contract with us. This includes exchanging information with other departments within RCS.

We won’t share your information with any third party organisations for marketing, market research or commercial purposes, and we don’t pass on your details to other websites.

RCS Adheres to the Data Protection Act. In doing so, we will ensure your data is:

Used fairly and lawfully
Used for limited, specifically stated purposes
Used in a way that is adequate, relevant and not excessive
Accurate
Kept for no longer than is absolutely necessary
Handled according to people’s data protection rights
Kept safe and secure
Not transferred outside the European Economic Area without adequate protection.

You can find out what information we hold about you, and ask us not to use any of the information we collect, at any time, by contacting us in writing using email to juniors@rcs.ac.uk or shortcourses@rcs.ac.uk

Use of Images

When you book, we ask you to give permission for RCS to use images of the student for educational and promotional purposes.

Promotional purposes includes using images in print and online media, including social networking sites and the RCS website.

Educational purposes includes using images for training, teaching and documenting activity in archives.

Any images will be used by and for RCS only. We will never sell your image to a third party.

As part of our commitment to ensure the safety of students, we do not permit photographs, film or other images of students to be taken or used with the consent of the parent/carer where the student is under the age of 18.

RCS follows national guidance for the use of images of children and young people.

RCS takes all steps to ensure these images are used solely for the purposes for which they are intended, which is the promotion and celebration of the activity of our students.

If you become aware that these images are being used inappropriately, you should inform us immediately.

If at any time the student (aged 13 and over) or parent/carer (if student is under 13) wish the data to be removed from use, notice must be given in writing to RCS using juniors@rcs.ac.uk or shortcourses@rcs.ac.uk after which the data will be removed within a reasonable timescale.

Payment of course fees

When you book a course, you will be asked to make full payment for the course or to make an initial payment and setup a payment plan.

RCS does not offer credit agreements. Therefore all payment plans must be made ahead of course activities and payment must be made in full before the last day of the course.

At this stage, we do not collect or store any credit/debit card information or bank details.

All of our payments are managed through our secure booking system, Sage Pay, Europe’s leading independent payment service provider (PSP).

All payment deadlines must be adhered to. If you have any problems with payment at any point from commencing your contract with us, you should contact us as soon as possible.

If you develop a debt profile with us, you will be asked to leave the course. You will not be refunded for any fees you have paid in relation to the course and will be liable for fees for the remainder of the course you have signed up to (please see our Cancellations and Refund Policy).

Promotional offers and discounts

From time to time, RCS may advertise promotional offers and discount codes for courses which reduce the price of the course for a limited period.

To qualify to use a discount code, the student must meet any conditions of the discount at the time of enrolment and be prepared to provide supporting evidence where necessary.

Short Courses student standard discounts offered are:

10% off for sibling/s of a current student.
10% off when you book 2 or more like for like course at the same time (like for like meaning duration of class, age range of class and price of class).
15% off any summer school programme for Short Courses Saturday drama weekly students for a limited time period as specified in our promotional offers pages.

Junior Conservatoire student standard discounts offered are:

10% off for sibling/s of a current student.
15% off any summer school programme for a limited time period as specified in our promotional offers pages.

If you qualify for a discount, please contact the Summer, Short Courses or Junior Conservatoire teams to receive a discount code.

Only one discount may be claimed per student, per booking.

Discounts may be withdrawn at any time.

Discounts can be applied at point of payment for course by using a discount code.

Discount codes must be used at time of booking. No retrospective discounts will be given.If you have already paid for a course which a discount then becomes available for, you will not be able to receive a retrospective discount unless you cancel your booking and re-book. If you choose to do this, our cancellation and refund policy applies please read this carefully before taking any action.

Bursary and scholarship applications

RCS offers students the opportunity to apply for bursary and scholarships to give financial support for courses.

Students may apply for a bursary/scholarship as many times as they like in any financial year. However, priority will be given to students who have not yet been awarded support from us in the current academic year.

All Short Courses bursary and scholarship applications will be assessed after the deadline of the 1st of each month. Any applications received after this date, will not be assessed until the following month. The panel will review all applications and aim to provide outcomes within 14 working days.

For information about bursaries and scholarships available on Junior Conservatoire courses please contact them directly: juniorsddpf@rcs.ac.uk

Short Courses students must reserve a space and a make an initial deposit on a course to secure their place. If the student is unable to secure a deposit, please contact bursaryscholarship@rcs.ac.uk to discuss potential options.

Bursary outcomes do not guarantee a place on any course, nor do they affect the student’s position on the waiting list.

If a student is successful in their application, the bursary/scholarship monies will go directly to supporting their fees for their chosen course.

If a student is successful in their application, they will not be awarded any further funds for other courses in that same academic year.

The Transitions programme is not a bursary or scholarship scheme, it is a programme of study. Enquiries about this programme should be made directly to transitions@rcs.ac.uk

Transitions students may not apply for additional bursary or scholarship monies in that same academic year that they are a Transitions student.

Bursary and scholarship funds must be used towards course fees in that same academic year. Funds cannot be deferred to another year, a new application must be submitted for each student, course and year.

Bursary/scholarships must be used for the course applied for and cannot be transferred to another course. i.e. if a student is awarded a bursary/scholarship and then cancels their place on a course, the bursary/scholarship will be lost and will be re-allocated in the next round of applications.

If a student is on the waiting list for their course, any successful bursary awards do not change their position in the waiting list. The award will be held for the student and awarded if a space becomes available.

Failure to complete a course during the period to which the bursary/scholarship award applies will result in the award being treated as a loan to be repaid within that academic year.

Please check eligibility criteria for bursary and scholarships before applying. It is the student’s responsibility to ensure they meet any criteria laid out.

Anyone awarded a bursary/scholarship must complete a feedback form at the end of their course demonstrating how the financial support benefitted them. Failure to do so may result in no further awards to that student in future academic years.

Once offered a bursary/scholarship, the student must accept the award within 14 days. Offers will include a deadline, if the student has not accepted, responded or booked onto the course before this deadline, the offer of support will be removed, and the application considered closed.

Cancellations and Refund Policy

Cancellation of courses and changes to courses, by RCS

We reserve the right to reschedule, change the format of or cancel courses. Reasons for this may be, but not restricted to, low enrolment numbers, weather warnings and tutor/lecturer availability.

Publicised course tutors (web and print form) may be subject to change due to tutor availability. Where there is a change in an advertised tutor, RCS will endeavour to give as much notice as possible in advance of individual classes or course start date.

Many of our courses require a minimum number of students. Where the courses do not reach the minimum number required, they will be cancelled. We aim to do this no later than 7 days before they are due to start.

We may be required to cancel an individual class at short notice. Wherever possible we will endeavour to offer the class at a later date.

In any instance where RCS has to cancel a course for any of the reasons outlined above, you will receive a full refund of any course fees paid in respect of that course.

The Royal Conservatoire of Scotland is not responsible for any additional costs you may have incurred, including costs for travel or accommodation.

Cancellation by You:

Once you have completed your online booking and received your confirmation email or dated payment receipt, you are deemed to have a contract with RCS.

Under The Consumer Rights Act 2015, you have a right to cancel your contract with us within 14 days (known as a cooling off period), during which you will be entitled to a full refund. To cancel your contract during the cooling off period, you should do so in writing by email, or in person by speaking with a member of the Short Courses and Junior Conservatoire administration team (and not with a tutor) at the Short Courses and Junior Conservatoire office, RCS, 100 Renfrew Street, Glasgow, G2 3DB.

To meet the cancellation deadline, you must advise us that you wish to cancel before the cooling off period has expired. Please note that a request for cancellation must be made by email or by attending in person at RCS (address above).

You should be aware at the time of booking that, outwith the statutory 14 day cooling off period, there is no automatic right to cancel, and there will be no refund of fees.

If you wish to withdraw from a 30/32/34 week course mid year you must notify us in writing at least 4 weeks before the beginning of the next term. Fees for the current term must be paid in full.

A 25% administration fee (of the total course fee at the time of booking) will be charged for any refunds made outside of statutory obligations (cooling off period).

You will lose your right to cancel if the course has been fully completed during the cooling off period, and it began:

After direct express agreement that the course may start during the cooling off period.
With direct acknowledgement that cancellation rights are lost once the course has been fully completed.

If the course begins during the 14 day cooling off period you will be liable for course fees for any part of the course that takes place, until you inform us in writing that you wish to cancel your contract. At this point, you will then be refunded any fees that have been paid for, for the remainder of the course.

Our right to end the contract

We may end the contract at any time if you break it. This would mean you would be asked to no longer attend the course.

We may break the contract if:

You do not make payment to us or setup a payment plan when it is due.
You do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the course to you and/or enrol you as a student (as applicable).
For students over 16 years of age: we discover you have any unspent relevant criminal convictions which we were not notified of at the time of booking. For more details please contact us.
You have a high number of absences and the tutor feels this is affecting the class in a negative way.

If we break the contract due to any of the reasons outlined above, you will not be entitled to a refund.

If we have to break your contract, this may affect your enrolment in other courses within the Short Courses and Junior Conservatoire programmes.

Refunds

Please be aware that, outside of the statutory 14 day cooling off period, you are only entitled to a refund if RCS cancel the course.

Refunds are not available should you have a change in circumstances that makes continued attendance at the course difficult, or if you simply change your mind.

Consideration of transferring funds to another course is at the discretion of the Short Courses and Junior Conservatoire teams.

For international students, requests for refunds as a consequence of failure to obtain a visa for study must be supported by evidence.

If you withdraw from a course for medical reasons, a partial refund may be issued. In such circumstances, a medical certificate may be requested.

As noted, a 25% administration fee of the total course cost will be deducted from any refund given.

We will never refund any travel or accommodation purchased by a booker to attend an RCS course. We strongly advise students to purchase the appropriate insurance cover for any travel or accommodation booked prior to the course commencing. Travel/accommodation costs will not be reimbursed, regardless of whether the booker cancels their contract, or RCS cancel the course.

Where a refund is due, we will send you a cheque, payable to the original booker. In some cases we may be able to refund onto a debit/credit card. Please note it can take up to 30 days to process a refund.

Discounts

From time to time, RCS may advertise discount codes for courses.

To qualify to use a discount code, you must meet any conditions of the discount at the time of enrolment and be prepared to provide supporting evidence where necessary.

Only one discount may be claimed per booking.